Returns, Replacements & Guarantees
Due to the personal nature of fine fragrance and bespoke wooden packaging, we maintain strict hygiene and safety standards. Read our replacement and damage policy below.
Our Commitment
Confidence in every purchase
We stand behind the craft and condition of every bottle that leaves our doors.
Transit Damage Guarantee
If your bottle or wooden box arrives damaged in transit, we replace it immediately at zero cost.
Unopened Seal Returns
Unopened, factory-sealed boxes with intact wax seals are eligible for returns within 7 days of delivery.
Concierge Resolution
No automated ticket queues. Connect directly with our concierge team on WhatsApp for prompt resolution.
Policy Details
Frequently asked questions
Clear terms designed to protect the integrity and hygiene of artisanal perfumery.
What happens if my package arrives damaged?
Please capture a clear photo or short video of the outer carton, the wooden box, and the bottle within 48 hours of delivery and share it with our WhatsApp concierge or at support@siriusperfumes.com. We will dispatch a fresh replacement immediately via express courier.
Can I return a fragrance once sprayed?
Because fragrance is a cosmetic product, once the bottle has been sprayed and the tamper-evident wax seal or outer cellophane has been opened, we cannot accept returns for hygiene and safety reasons.
How do refunds work?
Approved refunds for unopened returns or transit damages (where replacement is not feasible) are processed within 3 to 5 business days back to your original payment method (Credit/Debit Card, UPI, or Net Banking).
Are bespoke engraved boxes returnable?
Items customized with personalized engraving, names, or wedding monograms are final sale and non-returnable, except in the event of an error in engraving or manufacturing defect.
Need Help?
Have a specific question about an order?
Connect with our concierge team directly and we will assist you within hours.